Buy used gear with your money protected
Good gear lasts longer than one owner. On Traders Hill you pay in the app, and the seller is not paid until the gear is in your hands and it is what the listing said.
What you pay
| Part of the total | What it is |
|---|---|
| Item price | The seller's price, or the offer the seller accepted. All of it goes to the seller. |
| Buyer protection | 5% of the item price plus $0.70. |
| Shipping | The cost of the tracked label, by the size and weight of the box. Nothing for local pickup. |
| Sales tax | Where the law requires it. |
You see the full total before you pay.
What buyer protection covers
- It never ships. If the seller does not ship within 5 days, the order is canceled and you are refunded in full, automatically.
- It never arrives. If tracking shows no delivery 7 days after the expected date, you are refunded in full, automatically.
- It is not what was listed. Wrong item, not as described, a fake, or an empty box: report it within 48 hours of delivery with photos. You send it back on a prepaid label and are refunded when it arrives, or you and the seller agree on some money back and you keep it.
- It is damaged in shipping. Report it within 48 hours with photos. Traders Hill pays for the return label and refunds you.
- Local pickup. Look it over. If you do not want it, cancel in the app at the meeting and you are refunded in full.
What it does not cover
- Anything paid for outside the app.
- Problems reported more than 48 hours after delivery.
- Flaws the listing described or showed in its photos.
- Changing your mind about gear that was shipped and is as described.
Meeting a seller in person
Meet in a public place, such as a sheriff's office lot or a shop parking lot. Never share your home address. Pay in the app, not in cash, so the pickup code and the refund both work.