How Traders Hill works
Traders Hill holds the buyer's money from the moment they pay until the gear is in their hands and it is what the listing said. Here is every step of an order.
1. The seller lists the gear
The seller takes a few photos. The app drafts a title, description and category from the photos, and the seller checks it, sets a price and picks how it can change hands: shipped, local pickup, or both. Every listing is screened before it goes up. See what you can and cannot sell.
2. The buyer pays in the app
The buyer can pay the asking price or make an offer. At checkout the buyer sees the item price, the buyer protection fee, shipping and sales tax, and the full total, before paying by card. The money is held by Traders Hill. It does not go to the seller yet.
3. The gear changes hands
Shipped
The seller gets a prepaid, tracked label in the app and has 5 days to ship. If the seller does not ship in 5 days, the order is canceled and the buyer is refunded in full, automatically.
Local pickup
The buyer gets a pickup code. Buyer and seller meet in a public place, and the buyer looks the gear over. Hand over the code and the sale is done. Walk away and the buyer is refunded in full.
4. The buyer has 48 hours
After the carrier marks the box delivered, the buyer has 48 hours to tap "It's here and it's right" or "There's a problem". If the buyer does neither, the order completes on its own.
5. The seller is paid
Once the order completes, the seller is paid the full item price to their bank through Stripe. A seller's first few sales have a short extra hold.
If something goes wrong
| What happened | What the buyer gets |
|---|---|
| The seller does not ship within 5 days | The order is canceled and the buyer is refunded in full, automatically. |
| Tracking shows no delivery 7 days after the expected date | Refunded in full, automatically. |
| It arrives but is not as described, is the wrong item, or is a fake | Report it within 48 hours of delivery, with photos. Send it back on a prepaid label and be refunded when it arrives, or agree with the seller on some money back and keep it. |
| It is damaged in shipping | Report it within 48 hours with photos. Traders Hill pays for the return label and refunds the buyer. |
| Local pickup: the buyer looks it over and does not want it | Cancel in the app at the meeting and be refunded in full. |
If the buyer and seller cannot agree, a person at Traders Hill looks at the listing, the photos and the messages and decides. Anything paid for outside the app is not covered.